Georgina Parkin, BVSc., Cert E.P., MRCVS.
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Terms of Business

By accepting our services or purchase of goods, you the client contractually agree to the Terms of Business as detailed below.

Fees

All fees and drug charges are subject to VAT at the current rate. Fee levels are determined by the time spent on a case and according to the drugs, resources, materials and consumables used. We believe that our prices are honest and competitive and we run a transparent pricing policy and that we always charge fairly and consistently.

New Clients/Opening an Account

New clients are required to pay in advance or at the time of the visit either by cash or debit/credit card for the services or goods provided until an account has been opened and approved. We reserve the right to verify all new clients' credit rating with a credit reference agency. Certain procedures may require payment in advance, such as vettings or surgical procedures.

Estimating

We will happily provide you with a written/verbal estimate of the probable costs of a course of treatment. Please bear in mind that any estimate given can only be approximate - illnesses often do not follow conventional courses.

Payment

Payment is required at the time of the visit unless an account has been approved. Accounts are processed and invoices sent directly following the visit. The account is to be settled within 14 days' of the invoice date. Overdue accounts, following due notification will be referred to our Debt Collecting Agency or the County Courts if satisfactory repayment arrangements have not been made with Gem Equine. All costs incurred will be passed on to you and you will be liable for a further 8% APR interest on the outstanding debt. Any cheque issued by you or on your behalf which is returned unpaid, any credit/debit card payment not honoured and any cash tendered that is found to be counterfeit will result in your account being restored to the original amount together with any fees incurred in the process. Persistent late payment will result in the need for all fees to be paid at the time of treatment. Failure to do so will result in the withdrawal of our veterinary services.

The preferred method of payment is by Debit card: Visa, Maestro, Solo or Switch. We accept payment by Credit/Debit card, cash and cheque. (Credit card payments incur a 3.5% surcharge).

If you find yourself in the unfortunate position of being unable to pay your account, please discuss this matter as soon as possible with the Practice Manager or myself. Instalments or part payment of any accounts may ONLY be sanctioned with express permission of myself.

Insurance

We strongly recommend that your equine be insured with a reputable insurance company. However, any insurance agreement is between you and the insurance company and NOT with GEM EQUINE. Insurance claims carry the same payment terms as noted. This may mean that you have to settle your account with GEM EQUINE before your insurance company has settled your claim. By prior agreement we may defer these terms on the agreement that your insurance claim form is signed so that payment is made directly to us and that your insurance company have agreed to the claim in principle. You will still have to pay the excess cost, not covered by insurance as per the normal insurance terms and any costs later rejected by your insurance company.

Out of Hours' Calls

There is an out of hours' surcharge following 5.00pm weekdays and on weekend calls

Cancellations

Unless 24 hrs notice is given for a cancellation, a standard visit fee for your area will be applied.

Disputes

Any dispute over fees/services presented must be put in writing to the Practice Manager within 14 days' of receiving the invoice. Where any dispute is not proven and as a result the payment is late, then the Overdue Accounts procedure will become effective. Therefore, clients are always advised to settle their accounts on time, and if there is a dispute this payment being made without prejudice.

Data Protection

We promise to use client details only for the purpose of our business. We will not intentionally pass any details to third parties unless requested to do so by yourself and with your permission. We may from time to time send you veterinary information that would be relevant to you. We aim to accurately maintain your details on our database. We would ask that you, the client provide us with correct and updated personal information to allow us to provide and efficient and effective service to you. These details include your full name and contact details, animal details, details of owners/livery yards looking after your horse and details of any other vet the animal has been registered with.

Ownership of Records

Case records, x-rays, scans and similar documents are the property of, and will be retained by GEM EQUINE. Even though a charge may be made for carrying out and interpreting the results, ownership of the resulting record (e.g. x-ray or ultrasound image) remains the property of GEM EQUINE. Upon request, copies of records with a summary of the history of your horse will be passed on to another veterinary surgeon taking over the treatment and care of your horse.

Variation of Terms

No addition or variation of these conditions will bind GEM EQUINE unless specifically agreed in writing by the Practice. Additionally no agent or person employed by or under contract with the Practice has the authority to alter or vary these terms and conditions in any way.